Contact FAQs

Yes, mscdirect.com does support live chat with a dedicated eCommerce customer service representative.

Once logged in there is a link located in the right corner of the website header labeled Chat, click the link enter the required information and you will be connected with a live Ecommerce Customer Care associate.

Live Chat is available Monday through Friday from 8:00AM - 8:00PM EST. 

Yes, orders can be placed via Live Chat. 

Chat is compatible with Firefox 19.0, Chrome 24.0 and Internet Explorer 7 and above.

No, your order is entered into the same system so it will not be processed faster. 

Yes, you can request a copy of your conversation by selecting the copy button at the top of the screen within the Chat applet.

Dedicated eCommerce Customer Care representatives are available Monday through Friday 7am-10pm ET. General Customer Care is available Monday through Friday 7am-11pm ET and Saturday 8am-5pm ET. For website-related issues call 1-800-753-7970; for all other Customer Care issues, call 1-800-645-7270. The technical team can also be reached via e-mail at customercare@mscdirect.com.

Technical questions will be answered by our eCommerce Customer Care Team. They are available Monday through Friday 7am-10pm ET at 1-800-753-7970. General Customer Care is available Monday through Friday 7am-11pm ET and Saturday 8am-5pm ET at 1-800-645-7270.

To send an e-mail to MSC Customer care team, click the Help link found in the header of MSC website, then click the “Email” link. You can also click the Help link and then click on the “Contact Us” link from the left navigation bar. From the Contact Us link you will be able to fill out a form with your specific message and send it to the appropriate department for prompt turnaround. Please allow at least one business day for a reply to your email.

If you ordered an item from the website before, it is possible that the item has been phased out or inactivated. It is also possible that the item was a special-order part number or an item that we are currently reviewing for various reasons. For help in this situation, call Customer Care at 1-800-645-7270 or use our Live Chat functionality in the top right corner of mscdirect.com.

FAQs are reviewed and updated annually. The FAQ section will contain the most current information available.

Order acknowledgements are emailed after your order is placed and is being processed, providing your email address is in our system. Should your order end up in review, an email notification will be sent stating so.

Yes, shipping acknowledgements are generated at time of order shipment.

Yes, invoices can be emailed; however, they will need to be set up in our system. To set up to receive your invoices via email contact Customer Service at 1-800-645-7270.

To find an MSC branch, click on About Us found in the top right corner of the mscdirect.com header, then select MSC Locations, scroll until you see a drop-down stating choose branch location by state. Select your desired state.

MSC Industrial Supply is traded under MSM. To find out more information about MSC Industrial Supply stock, go to our Investor Relations page located in the footer of our website. Or select the About Us link from the header and then Investor Relations from the left navigation.

To view the Annual Report, you can download the latest copy from the Investor Relations page, located in the footer of our website. A printed version of the Annual Report is also available upon request. To request a copy to be sent to you, please contact a Customer Care representative at 1-800-645-7270 or send an email to customercare@mscdirect.com. A message window, pre-loaded with the Customer Care email address, will be displayed. Simply enter your request and press send.