
Do I have to enter a code to redeem my OneStop SM benefits?
No. One of the many great things about this exclusive membership program is that all of your benefits are automatically applied to your account. So each time you log in and check out on mscdirect.com or call us at 800-485-2036, your benefits are already applied. You'll see your discount and freight savings in your online shopping cart as well.
Can anyone take advantage of the OneStop SM program?
We carefully selected specific customers for this exclusive program and memberships are non-transferrable. We chose you for OneStop SM membership because we see the kind of pressure you're under to save time and money every day, and we want to offer the kinds of time- and money-saving benefits that can add the most value to your work in the easiest way possible.
How is this different from all the other emails I receive from MSC?
We've packaged some great benefits into one easy-to-use program. With your membership, all of your benefits are already applied to your account and appear when you log in to mscdirect.com, so you don't have to spend valuable time searching for the best deals. Don't forget, you also have more than 1 million items and smart online tools at your fingertips on mscdirect.com.
How long is my membership?
As long as you are an MSC customer, your OneStop SM membership will be available to provide you with the exclusive benefits we think you deserve.
What kinds of exclusive offers/information will I receive and how will I receive them?
As part of your exclusive membership, we will send you communications periodically with valuable white papers and industry news to help you get your job done, or specific savings opportunities.
What if I need help finding an item or taking advantage of my benefits?
Call us at 800-485-2036 or you can chat with us online at mscdirect.com. We have friendly, knowledgeable experts who are ready to help you search and find the right tool for your job.
Can I combine these benefits with other MSC promotions?
While your special membership benefits were designed to give you low everyday pricing and FREE ground shipping, from time to time we'll have other MSC promotions you'll want to take advantage of, too.
Do I get FREE Ground Shipping on all products I order?
You can enjoy FREE Shipping on all small parcel standard ground orders if you do not already participate in any UPS Collect, 3rd Party Billing, or Consignee Billing Program. This offer isn't valid for any Premium Air Upgrades or COD orders and is only valid within the contiguous 48 states (AK, HI, PR and International orders are excluded).
Can I opt out of my membership?
Yes, you may opt out of your membership at any time if you are not completely satisfi ed with the program by calling us at 800-485-2036. But we hope you'll see the value in the program we've created just for you. In fact, before you decide to opt out of your membership, please provide us with feedback to let us know what's working, what isn't and what would make the programbetter. We built this program to support what you do every day and want to make sure you're getting the value you deserve.
Where can I find other details about the membership program?
Please review the membership program terms and conditions for important details. You will also find important details on your membership webpage and in email communications we send you.
